![]() While not specifically on this flight, the experience in Istanbul airport with Turkish Airlines' staff was awful. They also stopped the carts in front of occupied lavatories, temporarily trapping passengers. There were several times that crew ran carts into passengers - including once into my knee that was not in the aisle - and didn't even acknowledge doing so. And ice.), and on two occasions crew left a drawer from a cart full of trash sitting in the aisle. Crew also had to run back and forth between service carts because they were frequently out of very common beverages (like sparkling water. By that time the vegetarian option was no longer available. One half of our row was served the meal, and the other half had to wait over 30 minutes to be served for some reason. The cabin crew were frantic, disorganized, and shouting to each other across passengers. On this particular flight, I was in row 18. I'm 6'1", and had difficulty getting comfortable with my knees jammed into the back of the seat in front of me. ![]() They also provide complimentary kits with socks, slippers, eye mask, earplugs and dental kit, even for economy passengers. In general, Turkish has a great entertainment system on all their long-haul flights, with tons of movies - including very new releases - music, games, etc. This seems to be the common practice for Turkish now. In theory there are boarding groups, but after business class and all the high-ranking loyalty members, it's pretty much a mad rush. When I called the Turkish customer service, they essentially said "What do you want us to do about it? You have to submit a formal complaint." Boarding was totally disorganized. They would not even look at other Star Alliance flights for early arrival in Washington, and said they were not authorized to consider upgrading my ticket. The only compensation offered was one meal voucher worth R100 (roughly $7). It took over an hour to get clarity on the situation and rebook my connecting flight to Washington for a different flight 8 hours later. Only one person at the check in desk seemed to have authorization to make any changes, so all other agents were running back and forth to speak with him, and not communicating with passengers. JoBurg staff - which are Menzies third-party contractors, not Turkish staff - were disorganized, uncommunicative, and unhelpful. Despite Turkish Airlines policies outlined in their "Customer Rights," I received no notification that the flight was delayed 3 hours, and there was no notification at the JoBurg airport until you go to the counter to check in. Cons: "I've flown Turkish a few times before, and they're generally pretty good for the price.
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